Refund policy

We want you and your pet to love every Tail2Paw purchase. If something isn't right, we're here to help.

30-day returns. You can request a return within 30 days of receiving your order. Items must be unused, clean, and in their original packaging. For hygiene reasons, used beds, chewed toys and opened consumables can't be returned unless they arrived damaged or defective.

How to start a return. Email us at Tail2Paw@proton.me with your order number and the reason for the return. Please don't send items back without contacting us first; we'll reply within 2 business days with return instructions and the return address.

Return shipping. Return shipping is paid by the customer, unless the item arrived damaged, defective, or wasn't what you ordered. In those cases we'll cover it, or send a replacement or refund without you needing to return the item.

Damaged or wrong items. Email us within 7 days of delivery with a photo of the item and packaging, and we'll make it right.

Refunds. Once we receive and inspect your return, we'll refund your original payment method within 5 business days. Original shipping charges are non-refundable unless the error was ours. Your bank may take a few extra days to post the refund.

Cancellations. You can cancel an order free of charge any time before it ships. Once it has shipped, it can be returned under this policy instead.

Exchanges. Need a different size? Contact us and we'll help you swap it as quickly as possible.